If you have macOS High Sierra and facing all kinds of issues, then you are not alone. Fortunately, you don’t have to deal with it alone. In this post, we have listed some of the most common High Sierra installation issues faced by users while using the macOS along with the fixes.
What could be the common MacOS High Sierra Problems?
We have listed some of the common MacOS High Sierra problems that users mostly encountered
- MacOS High Sierra download failed
- Installation of the file has stuck
- You don’t have disk space to get macOS High Sierra on your computer
- Time Machine app is stuck at “Preparing Backup”
- High Sierra Running Slow
- Mac is inoperable after you installed High Sierra.
- Your Wi-Fi connection runs slow on High Sierra
- Battery life reduced
- You have password problems
- App doesn’t open or crash often
- You have email issue
1. Download of MacOS High Sierra Failed
When you start downloading macOS High Sierra, the download end abruptly and you get messages such as, “Installation of macOS could not continue”
There could be a Wifi connection issue. Another one could be numerous users downloading macOS at the same time.
Fix: Restart the App Store application or try to download macOS again after a short duration. Follow these steps to do so.
- Locate Apple Logo from top left corner of the screen, select Force Quit.
- Locate App Store app and click on Quit.
To improve the internet connection, change the Wifi network or use a cable. Before starting again, make sure remove all the half-downloaded files from your computer.
2. Installation of the file has stuck
If you have downloaded High Sierra macOS installation file but when you try to initiate the installation, nothing happens. When you see the options are greyed out, follow these steps to resolve High Sierra Update stuck issue:
- Press Control and click on Installation icon, then choose Quit.
- Now Click on Go from Finder’s menu and click Applications.
- Locate High Sierra Installation file. Repeat the process.
If nothing happens again, then follow these steps:
- Press Control and click on installation icon located in Dock.
- Select Quit.
- Locate Applications (Go from Finder’s menu and click Applications from drop down menu).
- Navigate to installation file and try to install it.
3. Insufficient Disk Space
To get MacOS High Sierra on your computer, you must 8GB on your hard drive. It is advised to have at least 15-20 GB to run High Sierra without any issues. So, before doing anything check for the space. If you find that you don’t have sufficient space, let’s look what data has accumulated space!
- Locate Apple Logo from top left corner of the screen and click on About this Mac.
- Click Storage tab.
Fix: If you want to get back your space, you can always take help of third party software. One of the best apps, TuneupMyMac. It searches for large files and lets you decide if these are worth keeping. It can also remove all the system logs and cache to recover space on the computer. It can help you to uninstall the apps. You can also enhance the performance of your Mac.
4. Time Machine froze at “Preparing Backup”
You might come across the issue while trying to take a backup of your Mac and when you initiate backup. Your Time Machine app gets stuck on “Preparing backup” window and it could stay the same for hours.
Fix: Follow these steps to get rid of the window
- First of all, stop running backup process.
- Now go to Time Machine Settings menu and click on the Red X to stop the process.
- Delete the inProgress backup file as well.
- Now from the Finder menu, click on Go > Time Machine drive.
- Locate the “Backups.backupd”
- Now look for the folder with your Mac computer name on it.
- In the search bar, type .inProgress. As you get the file, delete it
- Now restart your computer and start the process again.
5. High Sierra Running Slow
If your Mac with High Sierra freezes up on you, then first wait for a while, it might respond on its own. If it doesn’t, reboot your Mac. Some of the users might feel Mac responds slow after they updated it to macOS High Sierra. You need to optimize your computer and TuneupMyMac will help you with it. Else, you could also figure out what could be the reason of High Sierra running slow.
Fix: From the Finder’s menu, click on Go -> Applications. Now from Applications window, search for Activity Monitor. Check which apps are using your system resources and memory of computer the most. Force quit the apps which are taking up system resources for no reason.
You can delete cache files to clear up the memory as well. To do that, follow the below steps:
- Open Finder and now click on Go.
- From the drop-down menu, click “Go To Folder”
- Type ~/Library/Caches and press enter
- Open all the folders and delete all the files from all the folders.
Note: Just remove the content inside the folders, not the complete folders.
Now, follow the same steps, just replace ~/Library/Caches to /Library/Caches
Use this process only if you are sure that you will not delete the useful files. Otherwise, you can always lean on to third party tool for that. TuneupMyMac is a great option to get rid of caches without any hassle.
6. Mac is Inoperable Since You Upgraded It To High Sierra
If your Mac computer is not working properly after upgrading your Mac to High Sierra. Try these methods to resolve the issues.
Fix 1: Reset NVRAM
If you have installed macOS High Sierra but your Mac is not coming up. You can try to reset NVRAM(non-volatile RAM). It saves numerous settings such as time zone, time, date, kernel panic, display resolution. Let’s follow these steps to reset NVRAM:
- Start your Mac computer by pressing and holding, Command, Option, R and P keys together
- Hold the four keys for approx. 20 seconds
- Let go off the keys the minute your Mac starts.
In this way, NVRAM has been reset. Furthermore, you can open Disk Utility to resolve startup issues on macOS High Sierra.
Fix 2: Go To Internet Recovery mode
Internet Recovery is a way to turn on your Mac computer from external servers of Apple. This is useful tool when the boot sector is not working or you are facing hardware issues with macOS High Sierra. The tool will execute memory tests and configure Mac to startup successfully.
To initiate Internet Recovery, follow these steps:
- Restart your Mac
- Wait till the startup logo comes up then, hold Command, Option and R key together
- Let go of the keys once you see the animated globe on the screen.
Your system will download a recovery image from Internet. To move further, you need to follow onscreen instructions to complete the process.
7. Wifi Connection Runs Slow On High Sierra
Some of the users have also experienced Wi-Fi issues when installed macOS High Sierra. If your connection is weaker after the installation, you need to work on changing settings.
Fix: Follow these instructions:
- Go to Finder.
- Press Shift + Command and G together
- Now Type: /Library/Preferences/SystemConfiguration/
- Once you are in that directory, look for. plist file extension files (These could be corrupted or damaged and causing the issue)
- Once you locate the files move them to trash bin.
- Restart your computer and also your router to make the changes affect.
- The changes in new preferences will work instead of the old ones.
8. Battery Life Reduced
Fix: If your Mac’s battery has degraded after upgrading to macOS, then you can follow these steps to see what’s wrong:
- From the finder’s menu, Click on Go-> Utilities.
- From the Utilities, search for Activity Monitor and click on it
- Now click Energy tab.
- If you find any of the app wasted system resources, then reset it or remove it if it is unwanted.
You can also do certain things to save your Mac’s battery life.
- Disable Location Services.
- Deactivate Graphical effects & Animations
- Lower the brightness of the screen.
9. Password Problem
When High Sierra was released, the bubble of safest and secure Apple macOS burst, when a security expert claimed that your keychain app could be accessed without master password. This was a password bug which allowed intruder full permission to your Mac.
Fix: However, you can set root password, stay safe. To set root password, use Terminal.
If you haven’t set your root password (it’s like a ground-level admin password), it’s time to do it now. The quickest is to do it via Terminal.
- Click on Magnifying glass from the top right corner of the screen.
- Type Terminal to open Terminal.
- Now type sudo passwd -u root
- Type in your current password
- Now type the new password twice to confirm.
10. App Doesn’t Open Or Crash Often
After updating High Sierra, if your app doesn’t work properly, the reason could be Apple moved to 64-bit architecture since the launch of macOS High Sierra. This means the 32-bit apps will not work the newer version.
Fix: So, if your app developer has converted them to 64-bit, then update the app. If your app still crashes, then you need to visit developer’s website and check its compatibility with High Sierra.
You can also try to reset the app. It could help.
11. High Sierra Mail Problems
Fix: If your High Sierra mail app has issue, then you need to make changes to some settings to get it right. Follow these steps:
- Click on Apple icon and click System Preferences.
- Now click Notifications
- Select Mail
- Change the alert style from Banner or any other that you have set to None.
- Now switch it back to Banner.
- This could make Mail notification work again.
If your Mail app is not responding properly, then there might be the case your app is full of messages or could have leftovers of older macOS. That’s why it takes time to search for anything in the app.
You can use third party apps to resolve this issue.
So, these are the common issues which are faced by users of High Sierra. However High Sierra macOS had its fair share of problems but it still comes with power and beautiful interface. Install it and use it to make your Mac using experience superior.