How Malwarebytes Got It All Wrong with RegClean Pro

One of these days, the (supposedly) highly-regarded Cyber Security Solution providers Malwarebytes chose to write a blog about RegClean Pro, one of Systweak’s top-rated products. The blog meticulously paints a false picture of the Registry Cleaning software for Windows.

Before we move any further, let us tell you that not only is the blog post a deliberate attempt to tarnish Systweak’s reputation, it also reviews a software version which is obsolete and does not even clarify whether the said software was distributed by Systweak itself!

False Implications

“Upon execution, RegClean Pro attempts to fingerprint the machine it is being installed on by looking up the user’s Windows account name and the computer name. It does this behind the scenes while showing the usual software GUI that users are expected to see.”

Let us give you a bit of information about how programs/software work. While a program is running, the Windows Account (i.e. User) Name and the Computer Name is akin to public information. We hope Malwarebytes has proof that they do not access User Information to tag product trial IDs to the Systems/PCs concerned. In all likelihood, they do not even bother to impart information they get hold of from your PC.

The Malwarebytes post cleverly uses an inapt image to show the ‘date of modification’ instead of the ‘Digital Signature’ and other relevant software version details. We can only speculate that the images are contrived or are from days when Google officially distributed its Toolbar (the toolbar is primarily a repository of web searches.)

Further, the misinformation is seemingly substantiated by screenshots of ‘interfaces in succession’. The ‘interfaces’ concerned have long since stopped from being in use.

Following are the screenshots of the latest version of the RegClean Pro.

setup regcleanpro

setup regcleanpro screen

regclean pro home screen

reg clean pro version screen

“As it runs, RegClean Pro falsely shows users that it has found multiple errors in the registry…” Then, it offers to fix these provided that users purchase and download the software’s full version.

RegClean Pro has a trial version which all first-time users can download. Thereafter, the software asks them to register for the paid version to continue using the software. This, as is common knowledge, is a standard practice of all software developers!

Also, RegClean Pro does not show ‘false multiple errors’. Detected errors, if any, are efficiently cleaned by the software. In fact, Systweak has been improving RegClean Pro’s functionality over the last 14 years. The software has a repository of 3,000+ commits. Besides, Systweak has a competent quality testing team who routinely check all major software (including RegClean Pro) to weed out technical glitches and compatibility issues.

More Insights

Moving on, Malwarebytes Anti-Malware (MBAM) apparently detects ‘RegClean Pro installer as PUP.Optional.RegCleanerPro’. For the uninitiated PUP stands for Potentially Unwanted Programs which basically comprise programs that compromises the privacy of your System. In short, PUPs are malicious programs. RegClean Pro is definitely no such thing.

‘As for registry cleaners, we generally consider them as digital snake oil, so I wouldn’t touch it with a barge pole if I were you’. This happens to be the final ‘verdict’ of the rather insipid post. Pray tell us, on what basis did you – Malwarebytes – form this fantastic opinion? As far as we know, even Windows itself never had a problem with Registry Cleaning software.

Finally, we can’t help but appreciate Malwarebytes’ dedication to notify users about ‘PUPs’ and other harmful programs. However, it would be even more appreciated if they would double-check their fact-sheet before maligning others. Mudslinging to stay ahead of competitors is rather unbecoming of a (so-called) leader in Security Solutions. Isn’t it?

And oh! Did we mention that Malwarebytes is quite the ‘Industry bully’? The strategy is simple: Ambush competitors with baseless allegations; and as soon as they wilt (quite a few hapless companies do), capture the market they catered to. Well, sometimes even the best laid plans backfire!

A Word of Advice!

Perhaps Malwarebytes would find it in their interest to clean up their own backyard before resorting to sneaky reviews to put others down.

We have got better things to do than showing others in poor light. But we thought we’d be doing our readers and customers a favor by sharing a couple of customer reviews for a certain Malwarebytes product. You can read more of what customers think about them here

For a company which is righteous enough to state ‘We have reported this company to Microsoft so they can open an investigation and hopefully consider revoking Systweak’s Gold partnership status’, this review is more than just ironic! They are not Microsoft Partners.

malwarebytes scam

This one says it all! Anyone’s guess where the ‘5 star ratings’ came from!

malwarebytes scam user review

P.S: This blog post has been written in response to clarify certain details from an irrelevant post on the Malwarebytes Blog dated 29.07.2016. 

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