Newsletter: Apple Facing Lawsuit for An Older Issue & New Features Added To Chrome OS

Newsletter: Apple Facing Lawsuit for An Older Issue & New Features Added To Chrome OS

QUOTE OF THE DAY:

“For better or worse, that is true with any new innovation, certainly any new technological innovation. There are many good things that come out of it, but also some bad things. All you can do is try to maximize the good stuff and minimize the bad stuff.” ~ Steve Case

APPLE HAUNTED BY GHOSTS OF ITS PAST

THE STORY

An experiment done with Keyboard to provide a better product has come to bite Apple in the rear. A class action lawsuit has been filed as the product failed to perform.

WHAT IS IT ALL ABOUT?

Who thought an idea of innovation would end up causing more trouble than asked for! It happened with Apple. In 2015, Apple launched MacBook with a “butterfly” keyboard. The keyboard was 40% thinner and was claimed to be four times stable than the older mechanism.

The revamped MacBook was not appreciated by all. Now, the worst has happened, Apple is facing a class action lawsuit as the product failed to perform the way it was claimed.

A suit is filed in the Northern District Court of California yesterday and the basis of the complaint is that a lot of MacBook and MacBook Pro laptops launched in 2015, and 2016 stopped working when encountered dust. When the flawed device was taken to Apple Support, Apple never told them about the issue. The complaint stated, Apple “continues to fail to disclose to consumers that the MacBook is defective, including when consumers bring their failed laptops into the ‘Genius Bar’ (the in-store support desk) at Apple stores to request technical support.”

Not only Apple made a device which is vulnerable to debris and leaving it bootless but also never disclosed that the product is susceptible to these issues. Some of the customers were hoping that these issues came under warranty but to their surprise, they were not. This also filled customers with anger hence the lawsuit.

According to the lawsuit filed, “Although every MacBook comes with a one-year written warranty, Apple routinely refuses to honor its warranty obligations. Instead of fixing the keyboard problems, Apple advises MacBook owners to try self-help remedies that it knows will not result in a permanent repair. When Apple does agree to attempt a warranty repair, the repair is only temporary—a purportedly repaired MacBook fails again from the same keyboard problems. For consumers outside of the warranty period, Apple denies warranty service and directs consumers to engage in paid repairs, which cost between $400 and $700. The keyboard defect in the MacBook is substantially certain to manifest.”

WHO FILED THE LAWSUIT?

The case was filed on behalf of two users Kyle Barbaro and ZIxuan Rao and others who have relative concerns. The matter was brought into light by Girard Gibbs,  a San Francisco-based law firm, which has a history with Apple.

One of the litigants, Zixuan Rao troubles began when he got himself a 15-inch MacBook Pro in January and in a month time, the letter B on the keyboard stopped working. First Rao tried to remove the dust to make the key work but when it didn’t work, he went to Apple Store. The representatives failed to fix the issue and asked him to go for repair which was fortunately covered under Apple’s one-year warranty.   However, he didn’t want to wait for a week to get the issue fixed and also he was not sure that the issue would be resolved for good, he denied and got himself an external keyboard.

The other litigant, Kyle Barbaro faced the similar issue with his MacBook Pro. Barbaro caps lock and spacebar keys stopped working; he chose to get it repaired through Apple. However, the issue resurfaced and he went to Apple Store. This time, the representative failed to resolve the issue and told him that repairs would cost $700 as it needs which irritated him.

These are not the only ones who faced issues with the reinvented keyboards. There a lot of other users who posted their issues online.

Now, we need to wait and see what happens next!


CHROME OS WILL GET OVERVIEW FEATURE AND LOT MORE

THE STORY

To give you better desktop experience and enhance productivity, Google has come with new features along with Overview mode for Chrome OS.

WHAT IS OVERVIEW MODE?

Google is trying to enhance the desktop experience by adding features to Chrome OS. Google is going to introduce Overview mode.

Upon pressing  F5 key (the ‘[    ]]] icon on Chrome book, all the open applications will come up on the screen together so that you can switch between them with ease. Click the app that you want to work on, it will show the app in focus and you will be out of the mode.

WHAT ARE THE OTHER FEATURES ADDED?

Chromebook developers have been focusing on working to reinvent the shelf behavior of the apps, in order to make them aligned with Google’s Material Design instructions when you right-click the tray icons.

With new design and interface, Chrome OS will also get app shortcuts. In Google, I/O, all the new changes on Chrome OS that could be expected were announced. One of the newest feature,  Overview functionality is already a part of a new beta version of Chrome OS, however, it is not working as it is supposed to as of now.

As for App shortcuts, it will be coming to Chrome OS in coming months, probably with a new update. According to some reports, the Picture-in-Picture mode will supposedly be making debut this year.

Chrome OS 66 is so far the stable version of Google OS and it will soon get launched with a couple of features added to it.

Google is taking baby steps but is making sure that it is not lagging behind. Though it has started late in the field of smartphones and laptop, the timing is impeccable and the pace and will of being innovative will take it further. Or so is the hope! Let’s see what happens and how the world responds.

Srishti Sisodia is a technical content journalist at Systweak Software. Apart from being a capable engineer, her affinity for inscription draws her towards writing interesting content about contemporary technologies and progressions. She is an avid reader and a fare connoisseur. She relishes different cuisines and when it comes to baking, she takes the cake!

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