At WWDC 2018, Apple announced its new macOS Mojave and launched the beta version soon after. If you are facing issues while installing or using the beta version of new macOS, then you have come to the right place!
In this post, we have listed some of the steps to troubleshoot macOS Mojave.
Backup Your Data on Mac:
If you haven’t still downloaded the new OS on your Mac, and are thinking on proceeding, take a backup of your Mac. However, if you have already upgraded your Mac, there is no significance but you can take backup if you want. As backup will save your bacon on a rainy day.
Issues Encountered While Downloading Beta Version of macOS Mojave:
If you are trying to download macOS Mojave beta, and you get the message, “You must enroll your Mac to download the beta.” So, what you need to do is, unenroll, then re-enroll your Mac. Follow these steps to resolve the issue:
- Click on the Apple icon located on the left-hand side of the screen.
- Click System Preferences.
- Click App Store.
- Click on Change beside “Your computer is set to receive beta software updates.”
- Click “Do Not Show Beta Software Updates.”
- Restart your Mac computer.
These steps will remove Developer Beta Access Utility from your Mac computer, so you start it all over again.
macOS Mojave Beta Freezes During Installation:
So, you downloaded beta file of macOS, and unfortunately while installing it , the installation stops as you get a rainbow ball. This is one of the general issues while installing Mac’s beta version. There could be various reasons that the installation file froze and some workarounds listed.
- Check you are connected to the Internet as you might need to restart your Mac in Recovery Mode, for which internet connection is mandatory.
- You can also try and restart your computer and initiate the installation process again.
- If the issue persists, try deleting and re-downloading the downloaded beta file, then start again.
- If none of the above works, check your computer for a hard drive for other problems. Restart your Mac in Recovery Mode and use Disk Utility to check what is the issue.
Native Apps Not Working:
This is the rarest issue, as Apple apps should work on the beta version as well, as the apps are designed to work on the platform. You can simply reboot your computer and try to use your Mac and native apps to see if it works. If not, you can report the issue, file a Radar to Apple, so that the experts can resolve the issue.
Messages Not Syncing in iCloud:
You can sync your messages to iCloud, if you are facing issues while doing the same, then you can simply disable, and enable and try to sync iMessages in iCloud to resolve the syncing issue.
iCloud Does not Sync:
If you have downloaded and installed macOS Mojave beta, and encountering issues, it is more than normal to get issues and bugs on the beta version. One of the issues, iCloud doesn’t sync on the computer with the beta version.
One of the ways, is to have patience and give it a rest, some things catch up with time. However, if the issue persists even after a week of installation then, log out of your iCloud account and log in again. To do that, follow these steps:
- Look for Apple icon located at the top left corner of the Menu Bar and click on it.
- Click System Preferences from the drop-down menu.
- Click iCloud.
- Click Sign out.
- Once you signed out of iCloud, sign back in and check.
- If nothing happens, then delete clouddocs file to initiate a redownload of iCloud Drive files. To do so, follow these steps:
Note: Take a backup before proceeding with the steps.
- Click on your desktop to choose Finder.
- Now press Shift + Command + G simultaneously to get Go To Finder window.
- Look for CloudDocs and move it to the Trash bin.
- You need to stop all the cloudd and bird processes from Activity Monitor, to begin with.
- Launch Activity Monitor.
- Look for Cloudd and select Cloudd process.
- Click X button to close the Activity Monitor window and click Quit.
- Now look for bird and bird process.
- Click X button on Activity Monitor and click quit to exit.
Note: this process is time taking and will consume a lot of internet data, so you need to be patient.
Third-party Apps not Working
After installing macOS Mojave beta, everything is fine but one of your third-party apps is not working, then it will not work until an OS is launched for public use. You can also contact the developer of the app or wait until fall for the final release.
If these are issues that you are facing while installing, using macOS Mojave public beta, then you should follow the above steps. If you are facing any other, mention them in comments so that we can try and help you resolve the issues.