Newsletter: Google Brings Consumers And Businesses Closer & Facebook Releases Unsend Feature On Messenger App

Newsletter

QUOTE OF THE DAY

“Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.” Bill Gates

GOOGLE ADDS MESSAGING FEATURE TO MAPS & REVAMPS ITS BUSINESS APP

THE STORY

Google brings ‘Message’ button to Maps & releases a new version of Google My Business App.

WHAT’S NEW IN GOOGLE MAPS?

To make Google Maps much more than just a way to find places and navigate to them, Google has added a new ‘message’ button for users to get connected with businesses in person. Last month it added a ‘Follow’ button so that people can get regular updates from their favorite restaurants & other places. And now it’s adding ‘Business Messaging’ feature, a direct platform to get connected with places.

The new feature has been rolled out for both Android & iOS users, and it will be present on the left-hand slide out drawer. In order to get the benefit of the feature, Business have to use Google’s

“My Business” verification system and get linked with the app to send/receive messages.

In recent months, the company has added a plethora of features to Google Maps such as personalized location suggestions, commuter tools, ETA sharing, group trip planning, music controls and more for creating a better experience for users.

google map new design
Image Source: 9to5google.com

WHAT’S NEW IN GOOGLE MY BUSINESS APP?

The app has brought several new ways to directly reach their potential customers. The redesigned version is packed with improvements like:

  • New Customers Tab – where you can respond to reviews, interact with your customers and see your followers at one place.
  • Analytics – To explore insights about your profile like, Per Day Clicks, Calls, Follows, Directions Requests etc. Businesses will be able to identify their target audience and know how many customers interact with their Business profiles.
  • Real-time alerts- instant notifications every time a customer connects with your business.
  • Post Button – so that you can easily upload pictures, enticing offers and share interactive graphics.
  • Update Business Info – to update necessary business details.

The application has also updated several bugs to help your business running super smoothly!

google my business app
Image Source: VentureBeat

Download Google My Business App for Android & iOS!

HOW IT WILL HELP BOTH CONSUMERS & BUSINESSES?

Google introduces new ways for businesses & customers to get connected. The upgradations to both the services open new ways for both businesses & customers to have personalized conversations.

With the hopes of simplifying connections between businesses and potential customers, Google made changes to both the services simultaneously.

The company says, “Sending messages to businesses gives you the opportunity to ask questions without having to make a phone call. And, The new Google My Business app makes it even easier for businesses to stay in touch with their customers in real-time and on the go.”

Both the updates were parallelly introduced, although messaging was previously limited to the U.S., Canada, Brazil, India but it will now be available across every country worldwide as of this week.

FACEBOOK MESSENGER IS ROLLING OUT UNSEND FEATURE

THE STORY

The much-needed feature ‘Unsend Message’ has finally arrived at Facebook Messenger.

WHAT IS THE FEATURE ALL ABOUT?

At some point, we all have sent a message by mistake to someone who we shouldn’t have. Big thanks to Facebook for introducing an option that will ‘finally’ allow us to unsend those blunder messages. The feature is already available on its subsidiary apps, Instagram and WhatsApp.

The feature comes with the ability to remove any kind of messages such as text, images, videos, GIFS etc. sent within 10 minutes of sending.

According to the sources, the company is planning to introduce other features as well related to “Unsend” such as ability to set certain messages to expire at a specific time. Giving more control to users over their messages.

The feature has already been rolled out in Colombia, Bolivia, Poland, and Lithuania today for both the platforms. “Facebook internally tests products and features before they ship to the public, so we can ensure the quality of the experience, so it will be rolled out very soon.”, said company’s spokesperson.

HOW TO USE IT?

In order to use the new functionality, user has to ‘tap and hold on the sent message and then clicks on ‘Remove’ option. The user will be displayed with two options – “Remove for Everyone” & “Remove for You”, just similar to WhatsApp.

Now you don’t have to worry about those drunk texts, and all thanks to this best feature ever!

Is this page helpful?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.